Mana Services

Tiaki Rangatahi

Care Services


We support tamariki and rangatahi who have high and or complex needs. ​


We have often seen the difference the caregiver relationship makes in the lives of tamariki in care. We do not take on tamariki without a professional consultation with the young person themselves to ensure we can provide the appropriate level of support.


We believe in the positive impact of genuine care, cultural connection; a warm, whānau oriented environment and engagement in constructive pro-social activity alongside mentors/caregivers.


For high needs rangatahi we have a range of solutions to help them prepare to transition back to their whānau or back into the hapori.

Finding the right match

Each tamaiti is unique and our operating model is to support their individual needs by matching them with the service and team that will deliver the best outcome. Critical to our success is our ability to create a home-like environment that enables our rangatahi to maintain their connections with members of their own family/whānau and community so that we can help them achieve positive outcomes collectively.

Whare Ora (Group Home)

Here tamariki are able to live in a group/whānau styled living situation.

In our group home care, we aim to have a husband and wife couple act as “House Aunty & Uncle” with a team of caregivers doing weekend and holiday support/cover. 


To minimise stress on tamariki we make sure that the same caregivers work longer term within the care team to allow them to build lasting relationships.

Individual care

More high needs rangatahi may require more personalised care.

This can be delivered via fee for service or a longer term contract of 12-36 months.

A care team is built specifically to support the tamaiti. We ensure that the staffing plan is built around the unique needs of the tamaiti and as a general rule staff rotate only every 24 hours.

The team leader is responsible for making sure that the individual needs of the tamaiti are being met and that all necessary reporting is delivered to our partners.

Quality Standards

We are committed to continuous improvement and a consistently high level of quality in our service delivery. Our caregivers are expected to:

Undergo ongoing training and a detailed induction. 
Receive first aid certification within the first 2 months of employment
Be drug-free and commit to random drug testing. 
Hold and maintain a clean drivers licence. 
Act as a mentor and lead by example. We look for integrity-led and motivated people who want to get out and do things with our rangatahi.
Upload case notes to the case management system each day – these can be shared with Oranga Tamariki in real-time.

Contact us

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